Please read this policy carefully as it informs you as to how we collect, use and generally look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
As used in this document, “We” are Buck Company, LLC, a leading innovator and provider of castings, headquartered in Quarryville, Pennsylvania, USA, with affiliate offices both inside and outside the USA (collectively referred to in this policy as “Dixon Group”).
We are the data controller for the purposes of the Data Protection Act 2018, the EU General Data Protection Regulation, and any other applicable data protection legislation from time to time.
If you have any questions about privacy or data protection, please Contact Us.
As a general principle, we process your personal data where we have a lawful basis to do so, such as where it is necessary in connection with a contract between us (such as a contract to purchase or supply our products or services), where it is necessary in order for us to comply with our legal obligations, where we have a legitimate interest to do so, or where we have your consent (but as a general practice we also consider whether your right to privacy overrides our interest).
Please note that links from our website may take you to external websites that are not covered by this policy. We recommend that you check their privacy policies before submitting any personal information to such sites. We shall not be responsible for the content, function, or information collection policies of these external websites.
In general, we collect and use personal information on our website to support our business and relationships with our various partners, distributors, and suppliers, and to interact with our customers and their designated representatives who purchase and use or who express interest in our products and services.
You are not required (by law or by any contract with us) to provide personal information to us via this website. You do not have to be a registered user of our site to view some of the content and features of this website.
However, if you choose to create an account or wish to transact business with us using the website, you may be required to provide us with certain personal information to access certain areas of the site that are restricted to customers or to registered users, and so that we may provide certain of our information, products, and services to you.
Information you provide to us
We may receive personal information from you. For example, if you choose to register with the website or to use the website to interact with us, certain personal information may be required to establish your and/or your company’s account or to identify your role within your organization.
Other examples include doing the following:
This information may include the following:
We may collect such information directly from you or in some instances from your company.
Information we collect about you on our website
When you visit our website, the information we collect using such automated means may include, for example:
The information we collect automatically on the website may be associated with personal information we collect in other ways (for example, transaction history) or that we receive from third parties.
Our website is not intended for children and we do not knowingly collect data relating to children.
Information we collect or receive about you from other sources
Sometimes you will have given your consent for other websites, services or third parties to provide information to us, for example, our suppliers and distributors. We also may collect information about you from other sources. This may include the following:
This list is not exhaustive, and, in specific instances, we may collect additional data for the purposes set out in this policy.
We take privacy and data protection law seriously, so below we have set out how and why we use your information and describe our legal basis for using your information.
Supplying our products and providing our services
It is necessary for us to use personal information about you to enter into and perform the contracts that we make with you (or your business), such as when you become a customer or when you interact with us as a customer or otherwise as a representative of your business. In particular, where our contract is with your business, we have a legitimate interest to use your information in this way. Using your information in this context is necessary so that we can interact appropriately with you, including for example to:
If you inquire about or apply for, a job vacancy, it is necessary for us to use your personal information as part of the recruitment process, in order to assess your suitability for a particular role.
Telling you about other products or services that we think may be of interest to you
We may use your information to identify and tell you about our products or services that we think may be of interest to you. We do this, for example, where you have informed us that you would like to receive marketing communications.
Whether you choose to receive marketing communications is entirely up to you. Your choice will not affect any products or services that you have purchased from us, nor will it affect any quotes for products or services you buy in the future.
You can update your preferences by using the links in any of our emails to you, or by Contacting Us.
Telling you about products or services that are similar to ones that you have already bought
If you have already bought a service from us, or you have already obtained a quote from us, we have a legitimate interest to contact you with information about services that are similar.
We may contact you by phone, email, or text message or other common means, and you can choose not to receive these messages at any time. Simply follow the instructions in the message, or get in touch using our website.
Making our business better
We always want to offer the best products, services, and experience that we can. Sometimes this means we may use your information to find ways that we can improve what we do, or how we do it.
In this context, we may use your information where it is necessary so that we can:
We have a legitimate interest to use your information in these ways to improve our business and, in some cases, when it may be necessary for us to comply with our legal obligations.
We want to stay in touch with you. Sometimes we may need to use the information that we have about you in order to respond to your questions or let you know about important changes.
We may use your information so that we can:
Verifying your identity
We may use your information where it is necessary for us to do so to verify your identity, protect the integrity of our website and services, to meet our legal obligations or to detect and prevent fraud, money-laundering, and other crimes.
Protecting you and others from harm
We may use your information where it is necessary to protect our or your interests, or the interests of others. This may include in the event of criminality such as identity theft, piracy or fraud, or to comply with legal requirements.
Other Described Uses
We may use your information in any other way we describe when you provide the information, or for any other purpose for which you have provided consent.
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Sharing your information within our company and group
We share the information that you provide to us with our staff so that we can provide our products and services to you and generally to fulfill the purpose for which you have provided it. We may share the information that you provide to us with other companies within the Dixon Group which may be based in different locations around the world including North America, Europe, Asia, Australia. Whenever we share your personal information with any such third parties, we will have appropriate safeguards in place to protect that information.
Sharing your information with third parties
We may share your data with selected third parties. For example, we may share your information with:
There are certain exceptional circumstances in which we may disclose your information to third parties.
This would be where we believe that the disclosure is:
If you are based inside the European Economic Area, transferring your personal information outside of the European Economic Area
In certain circumstances, we may share your personal information with third parties or other members of the Dixon Group who are located outside of the EEA. Whenever we share your personal information with any such third parties, we will ensure that we have appropriate safeguards in place to ensure the protection of that information. For further information about the safeguards that we have in place, please Contact Us.
Our intention is to only store your personal information for as long as we reasonably need it for the purposes for which it was collected or as may be required by law. For example, where we provide you with a service, we will retain any information you provide to us at least for as long as we continue to provide that service to you and for such periods as we retain information for audit, recordkeeping, compliance and enforcement purposes. If your information is associated with a product or service warranty, we may retain your information for longer periods so that we may fulfill our warranty obligations.
If you apply for a job vacancy (or otherwise send us your resume or CV) we will retain your resume or CV (and any publicly available information, for example from social media) for a period of 1 (one) year following an employment decision. If we are considering you for a particular role, we may retain this information for longer than that period. If we hire you, we will retain your resume or CV for the length of your employment, plus seven (7) years.
In other circumstances, we will keep your information for as long as is necessary to allow us to achieve the original purpose for which that information was collected.
We will take steps reasonably necessary so that your data is treated securely and in accordance with this policy.
We try to ensure that the information you provide to us is transferred securely via the website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data transmitted to or from our site; any transmission is at your own risk. Once we have received your information, we will apply appropriate procedures and security features to try to prevent unauthorized access.
The information you provide to us may be stored on third party secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password – and your account – confidential. We ask you not to share a password or your account information with anyone.
For information that is subject to the GDPR, individuals have the following rights with respect to their personal information:
You have the right to be informed
We have written this policy to provide you with concise, transparent, intelligible, and easily accessible information about your personal information and our use of it. If you have any questions or require more specific information, please Contact Us.
You have the right to access your personal data
You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you may request a copy of your information and be informed of the following:
The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs. Please Contact Us if you wish to request access to our data.
You have the right to correct inaccurate or incomplete personal data
Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case, you can Contact Us so that we can correct our records.
You have the right to be forgotten
There may be times where it is no longer necessary for us to hold personal information about you. This could be if:
In those situations, you have the right to have your personal data deleted. In certain situations, it may be required that an alternate, replacement contact be designated so that we may continue serving your organization. If you believe one of these situations applies to you, please Contact Us.
You have the right to have a copy of your data transferred to you or a third party in a compatible format
Also known as data portability, you may request a copy of your personal data for your own purposes. This allows you to move, copy or transfer your personal data more easily from one IT system to another, in a safe and secure way.
If you would like us to transfer a copy of your data to you or another organization in a structured, commonly used and machine-readable format, please Contact Us. There is no charge for you exercising this right.
You have the right to object to direct marketing
You can tell us at any time that you would prefer that we do not use your information for direct marketing purposes. If you would not like to receive any direct marketing from us, please Contact Us or use the links provided in any of our marketing communications, and we will stop sending direct marketing immediately.
You have the right to object to us using your information for our own legitimate interests
Sometimes, we use your personal information to achieve goals that will help us as well as you. This includes:
To exercise your right to object to our use of your data for the purposes above, please Contact Us.
You have the right to restrict how we use your personal data
You may ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where:
If you believe any of these situations apply, please Contact Us.
This version was last updated on October 13, 2020 and historic versions can be obtained by contacting us.
If you wish to make a complaint about our collection or use of your personal data, please Contact Us in the first instance so that we may seek to resolve your complaint.
For information that is subject to the GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or the appropriate Data Protection Regulator in your jurisdiction. Please visit the ICO website (or the website of the appropriate Data Protection Regulator in your jurisdiction) if you wish to lodge a complaint with the Data Protection Regulator.
Within the United States: 1 Dixon Square, Chestertown, Maryland 21620 USA
Outside the United States: 350 Leach Place, Walton Summit Centre, Bamber Bridge, Preston PR5 8A, Lancashire, England, UK